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Job Title

IT Engineer

Job Description

Duties & Responsibilities

  • Offering helpdesk (hardware & software) to Bitunil community.
  • Implementing preventive maintenance plans to the IT resources (hardware & software).
  • Maintaining IT related resources.
  • Implementing plans for improving the IT resources environment.
  • Handling inventory of the department's computer accessories and consumables.
  • Implementing daily IT Specialist tasks.
  • Troubleshooting any problem prohibiting users from accessing network objects.
  • Utilize the tracking software for documenting problem resolutions, keeping inventory current and responding to service requests.
  • Assist in training for new Desktop technicians ensuring that they are familiar with various functions, duties, documentation and personnel to minimize interruptions to the users.
  • Maintain a strong working knowledge of all the equipment and systems supported by the IT Service Desk by keeping current with all documentation and by working with the network administration staff.
  • Utilize a good working knowledge of the operating systems and of the on-line applications to provide end-users with uninterrupted support whenever possible.
  • Adhere to schedule for on-site desktop support
  • Provide technical support for distributed computing functions and equipment, both in response to reported problems and service requests.
  • Provide follow up and progress updates to the employees.

Required Qualification

Computer Engineering background with min. 6 years experience in IT , proven track record in the same capacity, excellent communication skills is required, and good command of English. CCNA, MCSE.

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